Check the connection before changing the profile
- Test ordinary internet access. Disconnect your personal VPN and open a familiar website. If that fails too, fix the underlying connection first. Compare Wi-Fi and mobile data when available.
- Check date, time and updates. Use the correct time zone and supported iOS and app versions. Restart if needed. Apple recommends these checks for VPN-related network problems.
- Check the profile's limits. It needs to be eligible to connect, with available data and a free session. Lisar Free has 5 GB per month, up to 5 Mbps download and upload, and one simultaneous connection for the first eligible profile. See current plan limits.
Note the exact error before changing anything. Another VPN or a managed work configuration may affect the connection; follow your administrator's instructions on a work or school device.
What Lisar Reset changes
Reset regenerates the connection details used by the selected Lisar profile. It is useful when that material needs refreshing, rather than continuing to use saved details that may no longer be current. It does not guarantee that every connection problem will disappear.
If a connection previously worked, our guide to why a VPN profile may stop working covers other possible causes. This guide focuses on refreshing that profile for your iPhone.
The Reset action in the native iPhone app and Secure Reset in the web panel perform this same operation. Make sure both routes refer to the same account and intended profile. Other devices using that profile may need to reconnect with its current details.
Keep three things separate: your Lisar account profile holds the service's connection details and limits; the iPhone VPN configuration is a local setup; an imported .ovpn file is a saved configuration in a separate client such as OpenVPN Connect. Refreshing the account profile does not mean every saved copy on every device updates itself.
Refresh the intended profile, then reconnect
- Select the profile. Check which Lisar account and profile your iPhone uses. Avoid interrupting another device that needs the same connection.
- Choose one route. Use Reset for the intended profile in the Lisar iPhone app when available, or sign in to the web panel, open the intended profile's Profile details → Advanced actions → Secure Reset.
- Read the confirmation. The action regenerates connection material and may require devices to reconnect. Confirm only for the intended profile.
- Wait for a clear result. After confirmed success, use the current connection information. If the result is uncertain or the details do not reload, refresh the profile details or contact support to confirm the outcome. Do not repeatedly submit Reset.
In the native Lisar app, select the same profile and reconnect. Review any VPN permission requested by iOS. Confirm the connection status, then open a familiar page. The native app uses the account profile directly; it does not require importing an .ovpn file into another app.
If you connect through a separate VPN client
After a confirmed reset, obtain the current .ovpn file from the same Lisar profile and import it into OpenVPN Connect. Distinguish it from an older saved entry and connect using the current one. Follow the official file import instructions or the manual section of our iPhone setup guide.
OpenVPN also documents reimporting profiles for some issues after a Connect update. That is a client troubleshooting step, separate from regenerating Lisar connection material. For a manually configured system connection, update it with the current values actually shown by Lisar. Keep passwords and profile files private.
If you are deciding whether an existing file needs replacing, see when to download a fresh VPN profile.
If the connection still fails
An authentication error calls for checking credentials and account state. A certificate error needs investigation; do not bypass certificate verification. If the app connects but pages do not load, DNS or routing may need checking. Use the general troubleshooting checklist for those next steps.
For a client that stays on Connecting, follow the stuck-connecting guide before repeatedly recreating its configuration.
After reconnecting, test the task that failed and check again when switching networks. If you need help, contact Lisar with your iOS version, app version, time, network type and redacted error. Do not send passwords, private keys, configuration URLs or complete profile files in public messages.
Common questions
Do I need to use Reset in both the app and the web panel?
No. They perform the same operation for the selected Lisar profile. Choose one route, wait for its result and reconnect with the current details.
Does iPhone automatically block an old VPN profile?
A profile's age alone does not establish why a connection failed. Changed connection details, account limits, software or network conditions need checking. A successful refresh does not prove that Apple had blocked the profile.
Does Reset renew my plan or guarantee a different IP?
No. Reset refreshes connection material. Do not use it as a quota refill or plan renewal, or expect a guaranteed new public IP, country or certificate change. Check plan and connection options separately.
Is this the same as Reset Network Settings on iPhone?
No. Apple's Reset Network Settings affects saved Wi-Fi networks and passwords, cellular settings, and VPN/APN settings. It is broader than refreshing one Lisar profile. Apple recommends it only after other solutions fail; consult the administrator first on a work or school device.