Refund Policy

1. 30-day money-back policy

Lisar offers a 30-day money-back policy subject to these refund terms. Refund eligibility is reviewed based on payment records, service activation state, usage, policy compliance and support history. This policy does not mean automatic or instant refunds in every case.

2. Contact channel

All billing and refund requests must be sent to billing@lisar.io. Include your Lisar account email or phone number, invoice reference, payment reference, plan name and a short description of the issue.

3. Payment-processing issue or duplicate payment

After a successful invoice payment is confirmed, the selected Basic, Pro, or Enterprise plan is activated automatically and immediately. If a payment-processing or reconciliation error is reported, or if a duplicate payment is confirmed, Lisar may correct the invoice, apply eligible service credit, extend the plan where appropriate, or refund the eligible amount through the original payment route where supported by the provider.

4. Service-credit handling

Lisar Balance, if used, is restricted internal service credit for Lisar invoices only. It is not a wallet, stored-value account, remittance service, exchange account or withdrawable balance.

5. Non-refundable cases

Refunds may be refused or limited for policy violations, abuse, fraud, chargeback abuse, used service periods, quota consumption, unsupported third-party websites blocking VPN traffic, user-side configuration errors after successful service delivery, or requests outside the 30-day review window.

6. Review process

Lisar reviews refund requests case by case using invoice records, payment provider records, authentication/accounting logs and support history. Submit requests as soon as the issue is discovered so the support team can review the case accurately.

7. Contact

Billing and refunds: billing@lisar.io.