Abuse Reporting
Send network, spam, malware, phishing, fraud or policy-abuse reports to the correct Lisar mailbox so they can be triaged quickly.
1. Where to report
General abuse reports: abuse@lisar.io. Security vulnerabilities: security@lisar.io. Billing/payment abuse: billing@lisar.io. Legal notices: legal@lisar.io.
2. Include useful evidence
- Timestamp with timezone
- Source IP address or hostname
- Destination IP, domain, service or URL
- Protocol, port and observed behavior
- Relevant logs, headers, screenshots or provider notices
- Your organization, name and reply address
3. Processing
Lisar may correlate abuse reports with authentication, accounting, router/session, payment, support and security records. Enforcement may include disconnecting active sessions, disabling profiles, suspending accounts, blocking destinations, preserving evidence or escalating to providers where appropriate.
4. Privacy
Send only the information needed to investigate the report. Do not include unrelated personal data.