A few questions
before you connect?
Find the essentials about apps, profiles, plans and routing. For device-specific instructions, start with Download and setup.
Apps & setup
Does Lisar require a proprietary app?
No. Lisar Connect is available for Android, iPhone and iPad, and compatible manual clients remain an option. Choose the matching app, OpenVPN, L2TP/IPsec or router guide in Download and setup.
Which VPN protocol should I use?
Start with L2TP/IPsec where the target operating system, router or firmware, and current network make it compatible and appropriate. Use OpenVPN where L2TP/IPsec is unavailable, unsupported, or unsuitable. The device guides explain the available methods.
Can I use Lisar on a router?
Yes, when the exact router or network device, firmware, configuration, and current network support a compatible VPN client mode; VPN server mode alone is not sufficient. Downstream devices then use the router's routed connection and do not need a separate Lisar tunnel or Lisar application on each device. Compatibility is not universal. Review router setup.
Plans & payments
Is Free really free?
Free is designed for the first eligible connection profile only. It includes 5 GB/month, 5 Mbps Down/Up and one concurrent session. See the Free plan for the limits and setup steps.
What happens when my quota is finished?
New connections may be blocked and active sessions may be disconnected according to plan policy. Upgrade or wait for reset if available. Review the status and allowance of the active profile in your account.
Which payment methods are supported?
In the Lisar web panel, top up your Lisar wallet through Cryptocurrency, Visa, Mastercard, American Express, Apple Pay, Google Pay, or Samsung Pay. Then use the balance to pay an eligible wallet-billed invoice. Adding funds is separate from invoice payment; a top-up alone does not activate a plan. Paid plans activate automatically and immediately after successful invoice payment confirmation. The iPhone and iPad app does not offer purchases, renewals or wallet top-ups. Billing questions should be sent to billing@lisar.io.
DNS & routing
Does Lisar include DNS AdBlock?
DNS AdBlock is available on Pro, Enterprise and Custom plans. It is a DNS-level option and does not replace browser security tools. Learn about DNS AdBlock and its limits.
Can I choose my exit location?
Custom Exit is available on Enterprise and Custom plans where router capability and route availability allow it. Check the options of your active profile and read the Custom Exit guide.
Business & support
How do I request a business setup?
Email business@lisar.io with your country requirements, company access use case, expected users/devices and routing needs. The business page lists the details to prepare. Do not include passwords, private keys or sensitive credentials.