Terms of Service
These terms govern access to Lisar websites, accounts, VPN profiles, plans, billing and support channels.
1. Service description
Lisar provides VPN and secure connectivity services based on connection profiles, standard VPN clients, quota-limited plans, and optional runtime features such as GeoDNS, DNS AdBlock and Custom Exit where available.
2. Eligibility and account responsibility
Users must provide accurate registration information and keep credentials secure. You are responsible for activity under your account and connection profiles. Lisar may restrict availability by country, compliance policy, payment risk, abuse risk or operational capacity.
3. Connection profiles and plans
Plans are attached to connection profiles. Free is limited to the first eligible connection profile. Paid plans run for the stated service period, normally 30 days unless the dashboard states otherwise. Quota, speed, feature eligibility and session limits are controlled by the active product policy shown in the dashboard.
4. Acceptable use
You must comply with the Acceptable Use Policy. Lisar must not be used for spam, phishing, malware, credential attacks, unauthorized access, illegal content distribution, fraud, harassment, abuse of third-party networks or attempts to bypass service limits.
5. Billing, payment and refunds
Paid activation depends on successful invoice settlement. Payment processing may be handled by third-party providers. Refunds are governed by the Refund Policy. Lisar Balance, if offered, is restricted internal service credit only and cannot be withdrawn, transferred, exchanged or used as a wallet.
6. Service availability
Lisar is an online network service and may be affected by maintenance, router availability, upstream providers, local networks, VPN client behavior, payment providers, DNS behavior, country restrictions and abuse controls. Lisar may change locations, features, plans or availability where operationally necessary.
7. Suspension and termination
Lisar may suspend, disable, disconnect or terminate accounts, profiles or sessions for abuse, fraud, payment problems, security risk, quota exhaustion, legal requirements, policy violations or operational protection.
8. User support
Support requests should be sent to support@lisar.io. Billing requests should be sent to billing@lisar.io. Do not send passwords, private keys, payment secrets or recovery codes through email or WhatsApp.
9. Limitation of service
Lisar does not guarantee access to every website, region, app or online service. Third-party services may block VPN traffic, require additional verification or change their policies. Users are responsible for complying with applicable laws and third-party terms.
10. Contact
Legal notices: legal@lisar.io. General contact: contact@lisar.io.